Exchange and return
In case of not being satisfied with the purchased item, because of its unsuitability or if it doesn't meet the described criteria, we are obliged to take necessary actions, in order to provide a refund or make an exchange of goods for an item of appropriate quality. The return/refund procedure is done strictly by the standards of Customer Protection Laws in the Russian Federation, as below :
•within 14 days of purchase you contact us;
•report of the reasons, why you'd want to return or exchange the goods;
•if your claims are legitimate we provide a refund to your card or exchange the goods.
For any issue call our online shop Group 99: +7 800 555 36 94.